Refund policy

We want you to feel supported and truly happy with what you ordered.

Because many of the products we carry are personal, body-related, or used during sensitive seasons, some items aren’t eligible for traditional returns. We do our best to be as fair and transparent as possible, while also honoring the safety and hygiene standards required by the brands we work with.

What can be returned

Unopened and unused items in their original, sealed packaging are eligible for return or exchange within 30 days of delivery, unless otherwise noted on the product page.

Some items may be eligible for store credit only, depending on the brand’s policies.

What can’t be returned

For safety and hygiene reasons, we’re unable to accept returns on:

  • Opened or used products

  • Partial returns of bundles or sets

  • Items marked Final Sale on the product page

  • Digital products, eBooks, or downloadable content

If something arrived damaged

We’ve got you! Please email a photo and your order number to helpplease@thewaite.com and we’ll take care of it ASAP.


A note about our brand partners:

Some of the women-owned brands we work with have specific return or exchange requirements. When that applies, we’ll always walk you through the next steps and make sure you’re supported.

You’re never on your own here.