Privacy policy

💌 Your Privacy Matters to Us

We know trust is everything especially in the tender seasons of life we support you through. Whether you’re shopping, reading our blog, or just stopping by, we’re committed to protecting your personal information and being fully transparent about how we use it.

Below, you’ll find all the legal stuff (we like to keep it real and responsible). If anything feels unclear or if you ever have a question, just reach out—we’re always here at helpplease@thewaite.com.

 

Last updated: April 1, 2025

This Privacy Policy explains how The Waite (the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you use our website or services. That includes visiting thewaite.com, making a purchase, signing up for emails, or otherwise engaging with us.

When we say “you,” we mean any person using our Services whether you're a customer, a newsletter subscriber, or just browsing through.

By using our site, you agree to what’s outlined here. If you’re not comfortable with this policy, we recommend skipping the site or getting in touch with us before continuing.

Updates to This Policy

We might update this policy from time to time to reflect changes in how we do things, legal requirements, or new features we offer. When that happens, we’ll update the “Last updated” date above and post the new version here.

What We Collect (and Why)

We collect different types of personal info depending on how you use the site. Here’s what that might include:

Information You Give Us Directly

  • Your name, email, phone number, and shipping address

  • Order info like billing details and payment confirmations

  • Account info (if you create one), like a password and login info

  • Any messages you send us through forms, chat, or email

You can always choose not to share certain details—but some features (like placing an order) might not work without them.

Information We Collect Automatically

We use cookies and similar tools to gather details about how you browse and interact with our site. This might include:

  • IP address and browser info

  • Device type and screen size

  • What pages you visit and how long you stay

  • General location based on your IP

This helps us improve the experience, keep things secure, and offer a smoother, more personalized vibe on-site.

Information from Third Parties

We may also collect information from trusted partners—like:

  • Shopify, who powers our store

  • Our payment providers, who handle checkout securely

  • Marketing tools (like Klaviyo), which help us tailor emails and promos you actually want

We use this info responsibly, only to improve your experience or fulfill your order.

How We Use Your Info

We use your information to:

  • Process and ship your orders

  • Communicate with you about purchases or account updates

  • Send occasional marketing or newsletters (only if you’ve opted in)

  • Improve your experience on our site

  • Keep everything secure and fraud-free

You can unsubscribe from emails anytime using the link at the bottom of any message.

Cookies (Not the Chocolate Chip Kind)

We use cookies to remember your preferences, analyze site traffic, and help make your visit smoother. Some are essential (like for your cart to work). Others help us see what’s working or show you relevant products.

You can manage your cookie settings in your browser, or check out Shopify’s full cookie policy here.

We also support Global Privacy Control (GPC) signals in browsers, which automatically opt you out of data sharing or targeted advertising.

Who We Share Your Info With

We share information only when necessary to make your experience seamless and secure. That might include:

  • Service providers who help us run our shop (like Shopify, Klaviyo, or shipping partners)

  • Payment processors (like Shopify Payments or PayPal)

  • Advertising or analytics partners (to better understand how folks use our site)

We never sell your sensitive data. You can read more about your rights and opt-out options below.

Kids’ Privacy

Our services aren’t intended for children under 13, and we don’t knowingly collect info from them. If you’re a parent or guardian and believe your child has shared personal info with us, please email us and we’ll take care of it right away.

International Visitors

We’re based in the U.S., but if you’re browsing from another country, just know your info may be processed here or in other locations where our partners operate. We do our best to work only with trusted providers who take your privacy seriously.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the info we have about you

  • Ask us to delete or correct it

  • Opt out of marketing or data sharing

  • Request a copy of your personal data

  • Appoint someone to make requests on your behalf

You can make a request anytime by emailing us at helpplease@thewaite.com, and we’ll respond as quickly as we can (and always within legal timelines).

 Your Right to Opt Out of Sharing or Selling Your Info

If you live in California (or another state with similar privacy laws), you have the right to opt out of the “sale” or “sharing” of your personal information, which may include marketing or analytics data.

You can make this request any time by visiting our Do Not Sell or Share My Personal Information page.

We also support Global Privacy Control (GPC) signals in compatible browsers.

Questions? Let’s Chat.

We're not into shady business, and we value your trust deeply. If anything in this policy feels confusing or concerning—or if you’d like to make a privacy request—just send us a note at helpplease@thewaite.com. We’re always happy to help.